In light of the many advantages and benefits outsourcing transcribing to other professional provides, many companies decide to leave transcribing to outside companies. However, in order to find a quality service, companies should make sure to check that the services they hire have the following qualities:
• Check what they specialize in – most of the time, you will find transcribing services specializing in one particular field, such as a medical transcription company or a legal transcription company. This is the first point you should focus on when searching for transcribing services. Find out which companies offer services for your field. You might notice that certain companies offer services for a few sectors, or some even offer their services regardless of the sector. Stay away from any companies that do not explicitly offer services for your sector – you cannot expect their transcriptionists to understand the technical terms of your field. Companies which offer services for many sectors are fine too, as long as you make sure that they have separate transcriptionists for separate fields.
• Check their past projects – once you found a company or two which suits your field, request past projects from them to grasp how they work. See if they probably utilize the technical terms and phrases that are unique to your field, and make sure that the work is done neatly. Past projects are a great way to assess how good the typing services of a particular company is.
• Ask them their general policies – another thing that you definitely have to make sure is their policies. This is everything starting from how they handle the transcribing (i.e. what their style is and how they handle the work in general) to how do they deal with emergencies and unexpected situations. Make sure to get a general deadline for their work, and ask how early you could retrieve it in an emergency, or how delayed it would get if there were any additions to be done. It is also a good idea to find out how they handle receiving and sending files – that is, whether they do this digitally (i.e. over the internet) or physically.
• Find out their security policies (if you deal with sensitive data) – this last point is especially important if you tend to handle sensitive data such as identification numbers and credentials – for example, if you work in the legal, law enforcement or insurance sectors. Make sure that the company utilizes the latest security technology to prevent the theft of personal and sensitive data, and that they constantly maintain a proper check over it. Also double check with them what their policies are in case there is any breach of security (i.e. lawsuits, etc.).